Sr. CCR / Floor Support
Startek Canada Inc Kingston, On, Canada October 2007- Present
Inbound customer service calls dealing mostly in new mobile phone activations and Business migrations. Outbound calls dealing with port requests (moving numbers between phone carriers). Multitasking and strong conversational skills used daily on calls. Coaching and teaching skills used in floor support position other representatives dealing with both work-related and stress-related personal issues.
Community Moderator
Sulake Canada Inc Toronto, On, Canada March 2005-July 2007
General and emergency in-game issues dealt with both in a quick and effective manner.
Some issues dealt with include: Harassment, sexual explicit behavior, vulgarity, and attempted scamming.
Subway Sandwich Artist
Subway Rothesay, NB, Canada Nov. 2003-Feb. 2004
No negative customer feedback due to quick and polite attitude.
Duties consisted of taking customers’ orders, preparing sandwiches, and working the till for payments.
Newspaper Delivery Personnel
Telegraph Journal Rothesay, NB, Canada July 2000-August 2001
Consists of delivering newspapers on a daily basis, Collecting weekly payment from customers, and dealing with any issues or preferences customers may have..
Very independent-oriented